Our Approach to Support

All of our services come with free support from our friendly experts. We answer your questions and help solve your problems via phone, email and the web. You have the ability to open a case with MxToolbox at any time online.

How can we help you?

We have the team and have built the tools to help you get back to your business!

Before you begin to troubleshoot your support needs, you may want to visit our status page.

MxWatch and MailFlow Monitoring

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Online Documentation
A useful guide and filled with common answers and helpful tips can be found in our MxWatch KnowledgeBase

MxWatch and Mailflow Support Request
If you have questions or need to make adjustments to your MxWatch Monitoring, including API, Blacklist, DNS, Domain Health, Mailflow, Service Provider, or Zone Protect monitors, please create an MxWatch ticket.

General Support

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Log a Support Request
Please provide us with some information on how we can help you and a support technician will contact you shortly.

Email Services Support

Email Services Support
As you may know, Email Services (SaaS Email Protection + Continuity, Total Security, Email Hosting, etc.) has been transferred to Excel Micro.

To obtain support, please contact the support team at Excel Micro