Our Approach to Support

All of our services come with free support from our friendly experts. We answer your questions and help solve your problems via phone, email and the web. You have the ability to open a case with MxToolbox at any time online.

How can we help you?


We have the team and have built the tools to help you get back to your business!


MxWatch and MailFlow Monitoring

Generic Ticket

Online Documentation
A useful guide and filled with common answers and helpful tips can be found in our MxWatch KnowledgeBase
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MxWatch and Mailflow Support Request
If you have questions or need to make adjustments to your MxWatch Monitoring, including API, Blacklist, DNS, Domain Health, Mailflow, Service Provider, or Zone Protect monitors, please create an MxWatch ticket.
OPEN A TICKET


SaaS Email Protection + Continuity Services

SaaS Email Protection

Online Status Portal & Documentation
A useful guide and filled with common answers and helpful tips can be found in our SaaS Email Protection + Security KnowledgeBase
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SaaS Email Protection Support Request
If you have questions or need to make adjustments to your Email Protection accounts that utilize Intel Security (McAfee), or Proofpoint services, then create a Email Protection ticket.
OPEN A TICKET


Email Hosting

Google Apps

Online Status Portal & Documentation
A useful guide and filled with common answers and helpful tips can be found in our Email Hosting KnowledgeBase
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Email Hosting Support Request
If you have questions or need to make adjustments to your Email Hosting account, then create a Email Hosting ticket.
OPEN A TICKET


Google Apps

Google Apps

Online Status Portal & Documentation
A useful guide and filled with common answers and helpful tips can be found in our Google KnowledgeBase
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Google Apps Support Request
If you have questions or need to make adjustments to your Google Apps account, then create a Google Apps ticket.
OPEN A TICKET


Total Security

Total Security

Online Status Portal & Documentation
A useful guide and filled with common answers and helpful tips can be found in our Total Security KnowledgeBase
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Web Filtering Support Request
If you have questions or need to make adjustments to your Total Security service (OpenDNS), then create a Total Security ticket.
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General Support

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Log a Support Request
Please provide us with some information on how we can help you and a support technician will contact you shortly.
OPEN A TICKET