MxToolbox Support and Frequently Asked Questions

What can we help you with?

How do I change the email address for the account?

The change email option is not functioning at this time. MxToolbox engineers are working to fix it. Until then, please click the "Submit a Ticket" button to request an email address change. Thank you for your patience.

To change the email address associated with your MxToolbox account, simply follow the below steps:

  1. Log in to your account.
  2. Click “” in top right corner for dropdown menu.
  3. Click “Settings” option directly below username.
  4. Enter the new email address you want associated with your account.
  5. Click “Save Account Changes” to confirm update to email address.
  6. Your settings have been updated message will appear.

Note: Changing your email address requires you to re-log in to your account after completing the above steps.

What are the user permission levels in MxToolbox Delivery Center?

There are three permission level roles of access that MxToolbox users can be assigned:

  • Owner: Full permissions to modify all account settings. The owner cannot be changed online. If you need to move account ownership to a different user, please contact Support by opening a ticket at the top of this page.
  • Edit Access: Full permissions to modify all account settings. Can be removed by other editors or the current owner.
  • Read-Only Access: Can read and view only. This permission type cannot make any changes to the account other than modifying their own information.
  • Billing-Only: This will create the user as a Read-Only user as well as set their initial Notifications to only receive Billing Reminder notifications.

See current Notifications

Where do I set Permission Levels?

User permission levels are set when a new user is invited and can be updated on the Account Management page.

Which actions require Edit Access or higher?

The following is a list of common actions that require Edit Access:

  • Adding/editing/deleting monitors
  • Adding/removing Delivery Center domains
  • Creating/updating notification alert policies
  • Activating third-party integrations in Delivery Center
  • Updating billing information
  • Inviting new users
  • And more

How do I set up SMS Email for the account?

By utilizing MxToolbox's SMS Email option as part of your account's notification policy, alerts are sent to your mobile device. Our system notifies you of any issues with your account, allowing you to quickly fix the problem.

To set up SMS Email for your MxToolbox account, simply follow the below steps:

  1. Log in to your account.
  2. Click “” in top right corner for dropdown menu.
  3. Click “Settings” option directly below username.
  4. Click "Account Settings" tab to access your Account Management information.
  5. Find Account Users section (shown in below image).
  6. In the Set SMS Email field, enter your phone number and your mobile carrier's designated email address, separated by the @ symbol (e.g.,
  7. Click “Save” to confirm your SMS Email update.
  8. A green "Your settings have been saved" message will appear.

MxToolbox's SMS Email option supports the SMS Email addresses entered because we do not currently support native messaging. Please see the following highlighted image for more information about our SMS Email setup:

Does MxToolbox support 2FA?

Paid users can protect their accounts with additional security in the form of 2-Factor Authentication (2FA), also known as Multi-Factor Authentication (MFA).

MxToolbox supports SMS and Time-based One-time Password (TOTP).

Visit the MFA Settings Page to configure MFA. Note: You will be asked for your password a second time when accessing the MFA page to confirm that you are recently authenticated and should be able to enable or disable MFA on your account.

You can see the MFA status of other users on your account on the Account Management page.

What are the common SMS Email Address formats?

Your SMS address is the email address associated with your cell phone and is determined using your mobile phone number and mobile carrier.

For example, if your mobile phone number is 555-123-4567 and your carrier is AT&T, your SMS address would be For non-US residents, the address must begin with your country code.

If you use one of the most popular carriers, here are some examples of what your "sender" email will appear as:

  • AT&T:
  • T-Mobile:
  • Sprint:
  • Verizon:
  • Virgin Mobile:

For comprehensive lists of SMS Email Address formats by carrier, see the following tables:

Provider Name | Format
3 River Wireless
ACS Wireless
Bell Canada
Bell Canada
Bell Mobility (Canada)
Bell Mobility
Blue Sky Frog
Bluegrass Cellular
Boost Mobile
BPL Mobile
Carolina West Wireless
Cellular One
Cellular South
Centennial Wireless
Cingular (Now AT&T)
Corr Wireless Communications
Houston Cellular
Idea Cellular
Illinois Valley Cellular
Inland Cellular Telephone
Metrocall 2-way
Metro PCS
Midwest Wireless
President’s Choice
Public Service Cellular
Rogers AT&T Wireless
Rogers Canada
Solo Mobile
Southwestern Bell
Surewest Communications
US Cellular
US West
Virgin Mobile
Virgin Mobile Canada
West Central Wireless
Western Wireless

How do I add other users to the account?

1. Click on your email address in the top right corner and click on Settings.

2. Click on Account Settings from the black navigation bar.

3. In the Invite User section, please:

  1. Enter the email address of the invitee.
  2. Select the permissions access level you want the new user to have. (For further details on the different permissions levels, click here: User Permission Types).

4. Click on Send Invitation.

The user will then receive an email invitation with the subject You're Invited to use MxToolbox! and will need to fill out their account settings and create a password.

Monitoring Customers: How do I add a billing contact to my account?

Monitoring Customers

Please follow the below steps to add yourself as a billing contact to your account. You will receive monthly or annual invoices from MxToolbox and billing reminders if/when payment issues occur. If you need to have another user on your account set to receive billing notifications, please contact Support by opening a ticket on this page.

  1. Log in to your MxToolbox account.
  2. Click your account name (email address) to access the drop-down menu and select the Billing option or simply paste the following link into your browser
  3. Select the Billing option.
  4. Check the box next to the Billing Reminders heading.

Delivery Center Customers: How do I add a billing contact to my account?

Delivery Center Customers

Notifications for Billing:

These settings control notifications sent out when events occur in billing and are for users who want to receive monthly or annual invoices from MxToolbox and billing reminders if/when payment issues happen.

Please follow the below steps to add a billing contact to your account. The added user will receive monthly or annual invoices from MxToolbox and billing reminders if/when payment issues occur:

  1. Log in to your MxToolbox account.
  2. Click the Notifications feature on the left navigation bar.
  3. On this page, you have access to Notifications by User, Notifications by Type, and Notifications History options. In this case, you will want to select Type.
  4. Find the Billing category tab and adjust which users are set to receive our Billing Reminders. If you do not see the user listed that you want to set Billing Reminders for, click the blue Invite New User button.

Note: At least one user on your account MUST keep the Billing Reminders notification enabled.

Also, for each section, the account holder (or any users given Editor permissions access) has the authority to bulk subscribe different users to none/all/some MxToolbox Notifications. Be sure to click the provided Help tab for more instructions and information regarding MxToolbox Notifications.

How do I set up Notifications in Delivery Center?

MxToolbox's Notifications system keeps you updated on various aspects of your Delivery Center experience. To avoid missing a status or account alert, this feature lets you choose which notifications you want to receive to stay in the know.

Your current settings, subscribed users, and history of all notifications sent regarding your MxToolbox account are all consolidated in a single dashboard view. You can manage Notifications by User or by Type and view Notifications History for the entire account. You can quickly turn on/off different email notifications and monitor who receives them.

With our Notifications system, you can:

  1. Set up specific notifications for individual members of your tech team based on their specialties.
  2. Limit billing notifications to your billing contacts.
  3. Remove unnecessary notifications, alerts, or reports from disinterested users.
Using MxToolbox Notifications

To begin selecting which notifications you would like to receive in your inbox, simply click the "Notifications" header toward the bottom of your Delivery Center interface:

At the top of this page, there are three Notifications categories:

Each category is editable and allows you to participate in different aspects of MxToolbox Notifications.

Notifications by User

The Notifications by User option lets you choose which parts of the MxToolbox experience you want selected users/team members to receive scheduled alerts for. You can use the none option to decline alerts by category, or you can select the all button if you prefer to receive every available notification via email.

The Delivery Center, Account, Summaries, and Other sections are also editable, so you can pick and choose specific notifications that users will receive alerts for in the future. Be sure to click on the helpful info and link icons (shown below) in each category for more insight.

Note: Some notifications cannot be disabled because they are required for supporting your account.

Notifications by Type

This Notifications section organizes them by type. You can easily set up multiple team members to receive specific emails or view who is currently allowed to receive them. Plus, you can quickly subscribe/unsubscribe certain teammates to various alerts.

On the left side of the interface, each tab (Delivery Center, Account, Summaries, and Other) lists the corresponding categories of those four headers.

For example, the Summaries category shows the Delivery Center and Monitoring types. Under each, their specific notifications are shown.

Assigned Users

On the right side of the page, the Assigned Users for every notification are provided. If you want to see or change who receives the various types of notification, simply select a specific alert and update the user's access by clicking their corresponding button in the Assigned Users section. Green means that teammate will receive any notifications assigned to them.

Notifications History

The Notifications History page provides a log of all notifications sent to your chosen users, as well as any setting changes that affect notifications. For example, if you want to confirm that an MxToolbox Blacklist Summary report or a Monitoring Alert email was sent to a team member selected to receive those notifications, this interface provides that information. All updates and changes made are conveniently shown here.

Using the shown drop-down menus (Type, Domain, By, For, and Result), you can adjust the data view. These options essentially work as filters.

The table lists different characteristics of every notification for review, including: Date, Topic, Type, Domain, By, For, and Result. They are sortable to give you the desired insight.

If you need help setting up any MxToolbox Notifications, our expert Support Team is ready to get you and your colleagues situated. The corresponding "Help" tab for each category is also a great reference to utilize. Stay informed and start receiving important MxToolbox alerts and communications in your inboxes today!