Oftentimes the only way to diagnose exactly what happened to get a specific message into your mailbox is to have you send us the entire raw message. Outlook calls this the "Internet Headers" but other programs call it "Original Source" or something similar. If we request the headers from a message, here's how to get them to us using Outlook.
UPDATE: You can now make the headers easier for you to read by pasting them into our Header Analyzer tool.
- Open the message from Outlook in a new window.
- On this new window menu, go to View -> Options. If you do not see options, you may have to reveal it by clicking on the two down arrows at the bottom of the menu
- This will have brought up the Message Options window. The last component of this is the Internet Headers. Right-click inside the headers and choose "Select All", then right-click again and choose Copy.
- Close the Message Options window.
- You should now be looking at the message window. Click on forward and address the message to support@mxtoolbox.com. In the area above the copied part of the message, Paste the Internet Headers and click Send.
With this level of information we can trace the message's path from the sender all through our mail systems to determine exactly what happened and help solve your problem.
Update: As of Feb, 5th 2009 the MxToolBox Forums have moved to http://community.mxtoolbox.com/forums
Peter
Product Development Engineer
peter@MXToolBox.com
512-637-8762