Upgrade for Live Support

All of our paid plans come with access to our highly experienced technical support team.

  • Contact us via Email, Phone, or Ticket
  • Detailed Explanation of Your Lookup Results
  • Guidance to Help Resolve Your Problems
  • RFC Compliance Best Practices
  • Blacklist Delisting Support

Let our experts help you resolve your smtp issue!

Get Smtp Support

SMTP Connect

What you see when your domain has this problem
Unable to Connect to SMTP Host Details area Ignore
Add smtp monitor for 24.149.124.137

More Information About Smtp Connect

We attempted a connection to your mail server on port 25 but your server did not respond. More than likely there is no email server at this address or you have a misconfigured firewall or spam filtering system.

If the SMTP Connect test is unable to connect to your mail server after 15 seconds we will report it as an error. For optimal email deliverability it is advisable that SMTP connections should not take longer than 15 seconds.

Firewall Information

Here are the networks MxToolbox uses for SMTP Tests. Please add these to your firewall to avoid experiencing connection failures or false alerts.

  • US-EAST-1A: 44.194.168.193/32
  • US-EAST-1B: 52.55.244.91/32
  • US-EAST-1C: 18.205.72.90/32
  • US-EAST-1D: 18.209.86.113/32

Additional Information

Tarpitting

It is also possible your server is “Tar pitting.” Tar pitting is a technique used by some email servers to slow down spammers. The idea is that legitimate senders will wait longer to establish a connection than spammers will.

Here is a link to a link to the TechNet article with more information about Tarpitting

Back Pressure

Our SMTP test cannot detect problems caused by Back Pressure, a system resource monitoring feature of the Microsoft Exchange Transport service. In order to be alerted for back pressure events you would need to add our end-to-end Mailflow Monitor for your server which can detect any type of email interruption and also provide historical performance data.

Here's a link to the TechNet article with more information about back pressure.

Are you managing your email delivery?

Email delivery is more than running an email server, or regularly checking for blacklists. To really ensure you customers get your email, you need to setup SPF, DKIM and DMARC. If you aren't manage your DMARC configuration and responses from email providers, you don't know if your customers are getting your email.

MxToolbox is YOUR expert on email deliverability. MxDelivery Center can help you setup and analyze your DMARC, DKIM and SPF to give you the insight you need to make email configuration changes and get your emails to your customer's.
Learn More

burritos@banana-pancakes.com braunstrowman@banana-pancakes.com finnbalor@banana-pancakes.com ricflair@banana-pancakes.com randysavage@banana-pancakes.com