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error message

Last post 08-26-2008, 12:03 PM by Peter LeBlond. 2 replies.


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08-18-2008, 4:40 PM 11055

Anonymous

error message

Reply Quote

I keep getting the below error returned to me as I try and set up my account. Any one else have this problem before?

========

There has been an error!

There was a problem sending the verification email. The IP address you gave, 216.119.106.186, did not accept the message.

You might want to try posting your issue to the support forum.

08-18-2008, 9:41 PM 11056 in reply to 11055

Anonymous

Re: error message

Reply Quote

Uhhhh, yeah... That's what brought me here, too...

I meet all of the criteria, it's a valid account, etc...

My log shows:

2008:08:18-22:33:09
(none) exim[4397]: 2008-08-18 22:33:09 SMTP connection from
[64.20.227.131]:4899 (TCP/IP connection count = 3)

2008:08:18-22:33:09
(none) exim[4011]: 2008-08-18 22:33:09 rejected HELO from
mxtb-pws1.mxtoolbox.com [64.20.227.131]:4899: syntactically invalid
argument(s): mxtoolbox.com - DIAGNOSTIC TEST - See
http://www.mxtoolbox.com/Policy.aspx

2008:08:18-22:33:09
(none) exim[4011]: 2008-08-18 22:33:09 SMTP connection from
mxtb-pws1.mxtoolbox.com [64.20.227.131]:4899 lost

So... I suppose I need to reconfigure my firewall's excellent SMTP proxy to allow syntactically invalid arguments from mxtoolbox.com. No thanks...

08-26-2008, 12:03 PM 11093 in reply to 11056

Peter LeBlond
Joined on 02-01-2007
Posts 91

Re: error message

Reply Quote

You are correct that this is invalid according to RFC, but this is a connection you requested. We add a human readable message to our HELO to make it obvious what is going on to any sysadmin. This is to help curb abuse, but it does throw a flag on some SMTP watchdogs. If you would like our service to check on your server, the least you could do is open a hole for it. Our IP range for those services is 64.20.227.128 /28. If you would rather not do this and your SMTP protection blocks our connections, then our services will not work for you.

Thank you,

Peter

Peter
Product Development Engineer
peter@MXToolBox.com
512-637-8762

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